Job Description

ARPA-H UX Researcher - Intermediate

Opportunity: UX Researcher. This position is contingent upon contract award.

Employment Type : Full-time, W2 employment; Exempt, salaried; Eligible for paid benefits. Remote/Hybrid.

Corporate Overview

SD Solutions, LLC is a fast-growing professional services company, providing Cybersecurity, Strategy & Governance, IT Modernization, Management Consulting, and Professional Services solutions to large and small clients in the federal government sector. Our broad spectrum of services also includes digital & legacy transition, decommissioning, communications, event planning & logistics, and operations. It is our mission to deliver enduring results to our clients using strong business acumen, technical solutions, and management services. Our core values include quality, timeliness, integrity, trusted relationships, and corporate citizenship.

Opportunity Overview

"The Advanced Research Projects Agency for Health (ARPA-H) is a new agency within the Department of Health and Human Services (HHS). It is a research funding agency that supports transformative biomedical and health breakthroughs to provide health solutions for all. ARPA-H accelerates better health outcomes for everyone by supporting the development of high-impact solutions to society's most challenging health problems. These opportunities will advance high-potential, high-impact biomedical and health research that cannot be readily accomplished through traditional research or commercial activity. With a scope spanning the molecular to the societal, these programs have the potential to radically improve everyone's health."

SD Solutions is seeking an Intermediate UX Researcher to join our dynamic team at ARPA-H. This role will be pivotal in guiding user experience research initiatives that enhance our digital platforms and services. The ideal candidate will possess a blend of qualitative and quantitative research skills and will be responsible for overseeing research techniques and methodologies that align with ARPA-H web goals.

Responsibilities Include

• Lead and conduct user-centered research activities, including usability testing, interviews, surveys, and field studies.
• Develop comprehensive research plans that utilize both qualitative and quantitative methodologies to assess user needs and behaviors.
• Analyze qualitative and quantitative data, drawing insights to inform design decisions and improve user experiences.
• Analyze data and compile findings to support decision-making processes and provide recommendations for action.
• Synthesize research findings into actionable recommendations for product teams and stakeholders.
• Collaborate with cross-functional teams (designers, product managers, engineers) to define user experience goals and ensure research alignment with project objectives.
• Present research findings to stakeholders, articulating implications for product development and user experience enhancements.
• Serve as the voice of the user within the organization, advocating for user-centric design principles and practices.
• Assist in creating personas, journey maps, and other artifacts that represent user segments and behaviors.
• Oversee the implementation of best practices in research methodologies and techniques across projects.
• Stay updated on industry trends, tools, and technologies related to UX research to continually enhance the effectiveness of research strategies.
• Provide mentorship to junior UX researchers, fostering their development through knowledge sharing and guidance on best practices in UX research.

Requirements Overview

• Bachelor's degree in Human-Computer Interaction, Psychology, Design, Social Sciences, or a related field. Master's degree preferred.
• Minimum of10 years of experience in a federal government project management, research, or policy development within the health sector, preferably in a government or research environment.
• Prefer at least 1 year experience supporting DARPA or related Federal "ARPA" agencies (IARPA, ARPA-E, ARPA-H, HSARPA).
• Alternate preferable experience at NIH, CDC, FDA, Public Health Service, NSF, USDA, State Health Department, or Local Health Department.

Employment Type

• Full-time, W2 employment
• Exempt, salaried
• Eligible for paid benefits

Clearance, Citizenship, and Work Location

• Clearance requirement: Active or able to obtain Public Trust .
• U.S. citizenship or lawful permanent residency is required per contract.
• Remote / Hybrid

Questions to include as part of posting

• Do you have experience supporting complex R&D projects of a research and development nature?
• Do you have experience, background, and knowledge of one or more ARPA Programs? How many years if applicable?
• Do you have two years or more experience working with ARPA Program Managers?

SD Solutions Culture

We are a fast-growing company who puts people first. Our focus is on building the right team to provide exceptional services to our customers and to grow with our organization. We offer very competitive compensation and a very attractive benefits package. We believe in corporate citizenship and provide several levels of support to students, schools, teachers, and other organizations in our local community. If you are looking for a new opportunity to make a difference and build your career in a positive way, please join us. We're waiting for you.

Equal Opportunity Employer

SD Solutions, LLC is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment based on an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

Whenever possible, SD Solutions makes reasonable accommodation for qualified individuals with disabilities to the extent required by law.

Candidate Referral Fee Program

SD Solutions wants to reward you for helping us identify qualified, talented professionals to join our team. Send us your friends and professional connections and we'll reward you with a cash bonus!

To submit a qualified referral, please visit our website. You'll need to send the candidate's contact information and/or resume to SD Solutions and include "Candidate Referral" in the subject line. Your referral must be an active candidate interested in new opportunities. You must include the candidate's full name and contact information (i.e., email address and phone number).

Please visit for more details of the Candidate Referral Fee Program.

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