Our family of stores includes Atlanta Cycling, Trek Tennessee, and Trek South Carolina. We believe the bicycle is a simple solution to many of the world's most complex problems - from climate change to traffic congestion, physical and mental health, and more. That's why we're committed to Building Better Cyclists and using bikes as a force of good for our planet and every person on it.
Improving our communities by changing the way people experience cycling is one of our core values. If you feel the same way, apply to join our team today!
Whether you're helping someone find their first bike or tuning up a ride for an epic journey, we're in the business of creating lasting memories. The pace is fast, our customers are passionate, and a collaborative, customer-focused mindset is essential. We prioritize hospitality skills and are more interested in your eagerness to learn than in what you already know. If you're a bike expert, fantastic! If not, we provide comprehensive training. What matters most is your ability to understand customer needs and deliver exceptional service.
We are seeking a skilled and organized SERVICE WRITER . As the primary service advisor, you'll be the liaison between customers and bike mechanics, managing the administrative side of service operations, ensuring a smooth, organized, and customer-focused service experience.
In this role, you'll manage service scheduling, communicate equipment conditions, oversee workflow, and support sales opportunities. You'll keep service orders organized, control service costs, train team members, and uphold hospitality standards. With strong organizational skills, excellent communication, and a passion for the cycling industry, you'll play a vital role in maintaining productivity and customer satisfaction in our bike shop.
We are an Equal Employment Opportunity (“EEO”) Employer. We strictly prohibit discrimination based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
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