Job Description

ECS is seeking a Dispatcher Level I to work in our FT. Worth, TX office.

Provide event logging and recording of centrally managed law enforcement radio monitoring, monitoring of intrusion detection systems, non-emergency and emergency dispatch, incident reporting, and utilization of investigative databases.

Minimum Requirements:

• Possess a high school diploma or General Educational Development (GED) diploma.
• Be a citizen of the United States of America per contract.
• Be 18 years of age or older.
• Be able to attain and maintain a USPIS Moderate Background Investigation (MBI) Clearance.
• Be able to sit for an extended period of time while monitoring multiple computer monitors.
• Be able to maintain professionalism under highly stressful situations.
• Be able to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
• Be able to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
• Be able to speak the English language clearly and fluently.
• Be able to provide quality customer service while communicating with internal and external parties.
• Be able to hear ordinary telephone and radio conversations with either ear.
• Must possess strong computer and data entry skills, including working knowledge of Microsoft Word, Outlook, and Excel.
• Be able to type a minimum of 45 words per minute (WPM).
• Be able to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).

In addition to the above minimum requirements, prior experience with alarm monitoring and computer-aided dispatch (CAD) software is desirable.

Experience Requirements:

• Must meet the requirements of an Entry-Level Dispatcher (Twelve (12) months total experience with Entry Level competencies) or possess two (2) years law enforcement dispatch experience.
• Must have received above average performance ratings as measured by the supplier's performance rating system (if being promoted).

Key Responsibilities:

• Log and record events related to law enforcement radio monitoring.
• Monitor intrusion detection systems, make required notifications and dispatch appropriate personnel.
• Conduct incident reporting.
• Utilize investigative databases.
• Receive and process emergency and routine calls.
• Obtain and record all information regarding type of incident, exact location, and other pertinent information including but not limited to potential threats, risks or hazards. Track all calls received via phone and radio and archive the data via entry into the CAD software. Process requests for information regarding vehicle registration, driving records, and criminal history warrant checks, etc., utilizing NCIC/Criminal Justice Information Services (CJIS) software/database.

Benefits:

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