Job Description

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

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Location Description:

We are thrilled to fully reopen Wayfinder Newport in 2024
- a boutique hotel created by a group of local chefs, bartenders, artists, designers, and entrepreneurs who are proud to call Newport, RI home. A shared passion project, we’ve banded together to create a fresh take on the traditional Newport hotel experience. Wayfinder Newport boasts 187 rooms with 30 deluxe suites, a restaurant, and 2600 sq ft of event space. At Wayfinder Newport we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable guest experiences. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global at the Wayfinder Newport can mean for you! Join our team of amazing individuals to help us lead the Newport Hospitality industry with the much-anticipated reopening of this property.

Overview:

We are looking for a highly motivated and analytical individual with experience in driving sales revenues for hotels or resorts to join our team as Sales Manager. This role is a key position that will be responsible proactively soliciting and managing group business in the assigned vertical markets and the assigned geographical market. Actively up-sells to maximize revenue opportunities. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer & guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers to continue to grow the account.

The successful candidate will have a proven track record of achieving sales goals, be creative, a problem solver, has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team.

Your Role:

• Make personal visits, when necessary to target areas and call on Companies and associations located in a specific market or area. 
• Book meetings, conferences, and social guests from assigned areas. 
• Dedicate majority of time to direct telephone sales.
• Rework and maintain old account files and solicit new accounts.
• Respond to all correspondence from assigned areas and trace dates for reworking and follow up.
• Set-up site inspections and follow through.
• Attend trade shows pertinent to assigned areas and attend meetings, seminars, and functions through membership in association.
• Maintain a constant contact with Corporate and Association meeting planners; maintain membership and contacts in hotel industry associations.
• Maintain a working relationship with departments interacting with convention groups.
• Develop new accounts
• Stay abreast of industry trends and make recommendations of changes, which would affect operations.
• Maintain accurate forecast and recap information.
• Set-up and conduct site inspections for entire property.
• Meet sales goals as outlined by the Director of Sales and Marketing on a monthly, quarterly, and annual basis.

Qualifications:

• Education: Bachelor’s degree in Hospitality Management, Event Planning, Business, or related field preferred.
• Experience: 3–5 years Group and Catering Sales within the hospitality industry with experience in event coordination or management.
• Skills:
• Strong sales acumen and ability to implement effective strategies.
• Strong project management and organizational skills, with attention to detail.
• Excellent communication and negotiation skills for effective vendor and guest interactions.
• Competency with technology and computer skills with proficiency in event management software, MS Office, and CRM tools.
• High emotional intelligence to build and manage client relationships, resolve conflicts, and de-escalate situations as needed.
• Fluent in English with strong verbal and written communication skills
• Attributes:
• Enthusiastic, energetic, and self-motivated with a professional demeanor adaptable to multi-task in a fast-paced environment.
• Creative thinker with a passion for crafting unique guest experiences.
• Strong interpersonal skills with a commitment to service excellence.
• Ability to work flexible hours, including nights, weekends, and holidays as required.

Additional Requirements

• Present a professional image aligning with Wayfinder Newport’s brand and service standards.

Why Join Us?

At Wayfinder Newport, we’re committed to creating memorable experiences for our guests and growing professionally with our team. If you're passionate about sales, relationship-building, and delivering extraordinary service, we'd love to meet you!

Wayfinder Newport is an equal opportunity employer offering competitive pay and excellent benefits. EOE/AA

Compensation Range: The compensation for this position is $65,000.00/Yr. - $70,000.00/Yr. based on qualifications and experience.

Job Tags

Holiday work, Local area, Worldwide, Flexible hours, Night shift,

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