Job Description

About Baird & Warner Real Estate

Over the last decade, Baird & Warner was named a Chicago Tribune Top Workplace eight times in a row. But we didn’t get there by accident — behind every great company is a culture created by the professionals who work there. Throughout our rich history, one thing has remained true: we believe that when you give people the support they need, amazing things can happen. That’s why at Baird & Warner we empower you to be independent, to grow in your career, to do the right thing by your colleagues and your community, and to have a true work/life balance. We truly care about making our team feel part of something bigger by sharing a single purpose — making it easier for homebuyers and sellers to realize their real estate dreams.

Essential Duties and Responsibilities : (Other duties may be assigned)

Assist the Cloud Engineer by Monitoring and maintaining servers, software, network hardware and their related components, automating routine tasks and eliminating manual processes wherever possible.

• Assist the Cloud Engineer by performing related tasks on projects pertaining to Information Technology initiatives on the Operations side.

• Acts as an escalation point (L3) for our internal Help Desk.

• Fill in as back up for the Cloud Engineer vacations and On Call schedule as needed.

• Field and complete incoming tier 3 requests from the Help Desk and Dev OPS teams.

• Contribute to IT projects related to security, compliance efforts, systems administration & employee experience.

• Act as the liaison between the Help Desk, Business Intelligence and Development Operations Teams.

• Maintain and contribute to the company's knowledge base by documenting processes and the solutions to common support requests.

• Researches, recommends and implements enhancements to current information systems and processes with the assistance of the Cloud Engineer.

• Assist with escalated Security alerts.

• Moves and installs computer and network equipment as needed.

• Perform on call rotation for monitoring servers and review security alerts after hours.

• Assist with technical administration and configuration management support within an Azure cloud-based environment and provide documentation for internal reference of best-practices.

• Field and complete incoming tier 3 requests or IT Operation requests.

• Administer company systems and developer tools as part of regular day-to-day operations.

• Ability to Configure Azure Cloud Management policies to control user access, session behavior, and performance settings.

• Maintain and monitor security Tools such as Cisco Umbrella, Duo, Meraki MDM, SentinelOne and Blumira SIEM.

• Assist the Cloud Engineer with Disaster Recovery and Business Continuity: work with the security Officer to develop and maintain the current company policies.

• Configure and deploy security tools such as firewalls, intrusion detection/prevention systems, antivirus, and encryption solutions.

• Maintain and contribute to the company's knowledge base by documenting processes and the solutions to common support requests.

• Additional responsibilities related to IT operations as required by the business.

SUPERVISORY RESPONSIBILITIES – NONE

This position will not:

● Approve expenditures for employees

● Approve time cards

● Provide disciplinary action to employees

● Provide 10x10 meeting or performance reviews

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

● Self starter able to independently identify opportunities for improvement

● Strong organizational skills

● Ability to handle multiple projects simultaneously

● Ability to help identify and implement technical solutions to achieve business objectives

● Ability to work in a high stress environment while maintaining a positive and professional demeanor

● Ability to work after hours for scheduled maintenance windows and unscheduled critical issues that arise

Education and/or Experience

● Microsoft Azure certifications such as Azure Solutions Architect, Azure Developer, or Azure DevOps Engineer.

● Strong understanding of cloud computing concepts, Azure services, and architecture.

● Experience with Azure Resource Manager templates and Infrastructure as Code (IaC) practices

● Strong knowledge of Google Workspace, Linux platforms, Microsoft Windows and MAC Operating Systems

● Experience with Powershell, Python or shell scripting languages - desirable

● 5–7 years' experience in a service desk and/or IT operations role

● Experience building and maintaining controls related to compliance efforts and standards such as SOC2, NIST,etc

● Experience administering common business systems and SAAS services, e.g. GitHub, Google Apps, Jira, etc.

● Strong written and verbal communication skills

● Demonstrated analytical thinking and problem-solving skills

Benefits

Medical, dental, vision, PTO, VTO

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