Job Title: MSP Service Desk Manager
Location: Cedar Knolls, NJ
Experience: 3-5 years in a Managed Services Provider (MSP) environment
Overview:
We are seeking a motivated and experienced MSP Service Desk Manager to join a growing team in Cedar Knolls, NJ. The ideal candidate will have 3-5 years of experience in an MSP environment, a strong background in IT service management, and excellent communication skills. As the Service Desk Manager, you will oversee and guide Tier 1 and Tier 2 Desktop Engineers while managing escalated issues and ensuring exceptional service delivery to the clients.
Responsibilities:
Requirements:
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