Public Relations Customer Success Manager Job at PR Volt, Remote

bzlPWVRPc2UwUjVLYVZoa0I4NjJHRFRVMGc9PQ==
  • PR Volt
  • Remote

Job Description

Job Description

After 2.5x growth last quarter we are looking to hire a dynamic and experienced professional to join our team as a PR Customer Success Lead, a role crucial to our goal of delivering top-notch public relations solutions to our diverse portfolio of clients. As pioneers in automation and AI-driven public relations, we have consistently garnered impactful media coverage for our clients in various industries including B2C, B2B, lifestyle, and technology.

In this role, you will lead a dynamic team of Campaign Managers, responsible for delivering innovative and effective PR strategies for our clients. You will not just ensure that our clients' business objectives are translated into result-oriented PR tactics, but also focus on monitoring account health, driving customer renewals, and guiding account expansions. Collaborating with the product team for new feature adoption and hiring and training new Campaign Managers will also fall under your purview.

As an ideal candidate, you will bring not only significant PR and Customer Success experience but also a genuine passion for startups, technology, and the ambition to disrupt the PR industry with groundbreaking approaches.

Join PR Volt and play a pivotal role in shaping the future of public relations and driving exceptional PR results for our clients.

What You'll Do in this Role:

  • Oversee a team of Campaign Managers, ensuring consistent high-performance levels
  • Regularly monitor account health and intervene when necessary to ensure customer success
  • Drive customer renewals and expansions to meet organizational objectives
  • Spearhead the hiring and training of new Campaign Managers, fostering an environment of continuous improvement
  • Collaborate with the Product Team to promote new feature adoption and inform product development based on customer feedback

Requirements:

  • A minimum of 5 years prior experience in managing PR campaigns and obtaining media coverage. Ideal candidate may have 10+ years of experience.
  • A minimum of 3 years experience in a customer success or similar role.
  • Bachelor's degree in Marketing, Communications, or a related field.
  • Proven expertise in client account management.
  • Experience with generating compelling pitch angles and writing brand pitches.
  • Proven ability to lead a team, onboard new team members, and meet deadlines.
  • Proficient with industry-standard tools like Muck Rack or CISION.
  • Strong data analysis skills and experience with Excel/Google Sheets.
  • Tech-savvy with a penchant for adopting and exploring new applications/technologies.
  • Excellent copywriting, communication, and organizational skills.

Benefits

  • Health insurance tax-free reimbursement monthly stipend
  • 15 days PTO + 6 paid US holidays, which do not count against PTO days
  • Flexible work hours and location (we are a remote 1st company and this is a remote role)
  • Working as part of a global business with a diverse team
  • Opportunity to grow from the ground up with an early-stage start-up
  • Yearly $1,500 allowance for technical equipment/work accessories
  • Annual holiday party

Job Tags

Remote job, Holiday work, Full time, Flexible hours,

Similar Jobs

Fuel Made

Shopify, Liquid / Developer (remote) Job at Fuel Made

 ...building the very best ecommerce experiences on the web using Shopify. We're engaged in interesting projects for nationally recognized...  ...and exciting. We are seeking an experienced Shopify developer to help us continue this tradition, leading our clients (and our... 

Towles Home Cleaning Services LLC

House Cleaner Job at Towles Home Cleaning Services LLC

 ...fixtures. Emptying trash cans. Washing and drying windows. Liaising with the line manager to ensure that you have sufficient cleaning products at all times. Reporting any breakages that occur during the cleaning process. Informing the line manager of repairs... 

Truck with Jed Logistics

CDL-A Truck Driver Owner Operator Job at Truck with Jed Logistics

Seeking Owner Operator to make 3 turns per week. Dedicated delivery times are not guaranteed. The driver must run day and night shifts. Loads cross the border northbound in Laredo and are delivered to the Arlington plant and various offsite facilities in the Dallas... 

Adventure Awaits

Online Marketing Events Specialist Job at Adventure Awaits

 ...maintaining client satisfaction Utilize social media to maintain and market to client base No sales quotas Complete certification...  ...curriculums and attain specialization certifications Book online domestic and international travel packages including cruises, hotel... 

KOHLS

Store Manager Job at KOHLS

 ...issues including performance management, and ensure associates follow company policiesManage the training process for new hires on Kohls culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to...