Job Description

Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee , whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Salary Range:

What's the role?

As a Senior UX Researcher on Etsy’s Product Research team, you will work in partnership with product managers, designers, engineers, marketers, and alongside other researchers and data scientists to deliver insights that will craft the future of human commerce on Etsy.

This is a full-time position reporting to the Senior UX Research Manager. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here .

What’s this team like at Etsy?

The Growth Org works across the entire buyer experience to identify new opportunities to accelerate growth for the Etsy marketplace. We partner closely with Marketing to focus on offsite to onsite experiences, engagement flywheels, building dedication with Etsy customers and future-facing opportunities for the business.

We balance iterative product development with bigger, long-term bets in service of crafting a high quality shopping experience, using data, research, and experimentation with e-commerce standard methodologies to deliver at scale.

What does the day-to-day look like?

• Partner with team members to guide product development and refinement, drawing on expertise in user research and UX standards.

• Independently define project scope and apply appropriate methodologies to lead a research "portfolio" of foundational and evaluative insights.

• Conduct remote, on-site, and in-field user research studies with Etsy buyers and sellers.

• Share tangible findings and prioritized recommendations on a regular basis, to encourage marketplace health and drive Etsy’s business goals.

• Promote validated research methodologies across the company.

• Lead third-party research vendors (e.g., research agencies, moderators) as needed.

• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

• Demonstrating an in-depth understanding of a range of research approaches, balancing speed and precision.

• Experience conducting UX research, employing methods such as in-depth user interviews, contextual inquiry, journey mapping, participatory design, and usability testing.

• Experience leading research at different parts of the product development process, from discovery to delivery.

• An engaging storyteller and clear communicator, with the ability to hold your own in a meeting and present research findings with a customer-centric perspective.

• Proactive, meticulous, and able to balance multiple projects at a time.

• Hold subject matter expertise and experience working within e-commerce.

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