Service Desk Analyst (Deskside L2) Job at Coretek Services, Renton, WA

bzlLVlF1c2MxQnBPYVZGbkJzV3pHRFRiMHc9PQ==
  • Coretek Services
  • Renton, WA

Job Description

Deskside L2 IT support will provide quality remote and onsite support to IT users, employing a high degree of customer service, technical expertise, and timeliness. Consult knowledge base to optimize problem resolution, track calls and enter solution data and follow through on resolution with end users.

Additional responsibilities:  

  • Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
  • Contribute to the Knowledge Base with updates to existing articles and generation of new articles
  • Provide excellent user support to via phone, email or in person.

Requirements

  • Experience: 1-3 years in a service desk or similar IT support role.
  • Occasionally act as an escalation point for Critical outages outside of standard business hours
  • Knowledge of Active Directory and M365 tools and processes
  • Experience with Teams Voice or other VOIP solutions
  • Familiarity of Citrix and AVD virtualization technologies
  • Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
  • ITIL knowledge including Incident, Service Request and Problem and Change Management
  • Ability to drive and reliable transportation
  • Experience with ServiceNow is a plus
  • Network (Palo Alto and Arista) troubleshooting experience is preferred

Education:

  • Bachelor’s Degree preferred
  • ITIL, Network+, A+ , MS-900, AZ-900, SC-900 or Security+ certifications are preferred

Job Tags

Full time, Remote job,

Similar Jobs

PERSUIT®

Product Designer Job at PERSUIT®

 ...Were in an exciting phase of growth and are looking for a collaborative and passionate Product Designer to join our team. We are searching for someone who is not only skilled in identifying user needs and bringing strong design principles, but also possesses a deep understanding... 

Providence Health & Services

RN - Psych Acute Adult Job at Providence Health & Services

 ...the fantastic benefits and compensation package offered by Providence that begin on your first day of employment. Acute Care RNs Psych Acute Adult Unit Providence St. Patrick Hospital Missoula, MT Providence nurses are not simply valued theyre invaluable. You... 

Clean Earth

Data Governance Senior Analyst Job at Clean Earth

 ...processes. Work closely with our IT team business partners to...  ...providing guidance, advise, training, send data processes documentation...  ...including recruiting, hiring, placement, promotion, termination,...  ...application procedure: Call toll free (***) ***-**** and leave your... 

JBS

FOOD SAFETY AUDITOR Job at JBS

 ...weekly, monthly and yearly tests on primals, tissues, and interventions. Assist in third party audits. Any other tasks assigned by management.Qualifying candidates need to be very detail oriented. Must be able to work with little or no supervision. Conduct themselves... 

TekArch Technologies

Java Developer Job at TekArch Technologies

 ...in QA Automation. TekArch Provide training and placement for QA automation and testing. This training...  ..., produce and implement effective IT placement. We boast a team of senior...  ...session. You are invited to attend a free Demo on training and Job placement on 1...