Job Description

Part time 3pm 11:30pm 

The Health Unit Coordinator reflects the mission vision and values of NMHC adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Health Unit Coordinator performs unitbased reception clerical medical record and patient registration functions. This position is capable of setting priorities and handling emergency situations in a calm manner.

The Coordinator is customeroriented and able to communicate with all levels of staff and patients and their families. This role serves as liaison between patient care units and all other patient related departments. The Coordinator manages the overall unit workflow in concert with the charge RN and/or assistant manager.

Responsibilities:

• Presents a friendly approachable professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly or identifies appropriate person and resources to do so.
• Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping coworkers within and across departments.
• Communicates effectively with others respects diverse opinions and styles acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs streamline work processes improve and grow services we provide.
• Communicates effectively and works cooperatively with other team members.
• Has respect for and understanding of other disciplines.
• Coordinates all work with the Manager and Charge Nurse.
• Communicates appropriately and clearly to Manager Charge Nurse coworkers and physicians.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patients needs.
• Retrieves all lab results from computer and bring results to the attention of the nurse caring for the patient.
• Interacts professionally with patients/family and provides explanations and verbal reassurance as necessary.
• Prepares medical records for new admissions and disassembles the chart and forwards to Medical Records upon patient discharge.
• Maintains proper record assembly contents in chronological order behind tabs.
• Obtains necessary signatures and documents. Aware of Petition and Certificate process in regard to Involuntary Admissions.
• Transcribes accurately and clarifies handwritten orders set physicians orders and clinical data. Enters and verifies orders in the computer to ensure timely and accurate delivery of medications supplies diagnostic/therapeutic tests/services.
• Seeks out and obtains learning opportunities.
• Participates in professional growth and development activities and shares knowledge from continuing education programs with coworkers.
• Demonstrates computer competence for order entry results documentation policies etc.
• Manages and operates equipment safety and correctly.
• Demonstrates the ability to be flexible organized and function under stressful situations.
• Demonstrates confidence and success with multiple high level time sensitive tasks.
• Answers telephone monitors unit closed circuit camera and intercom/door entry system in a polite manner and communicates information to the appropriate staff/family.
• Utilizes critical thinking skills to successfully demonstrate the ability to prioritize and complete unit work quickly as the needs of the unit patients and staff change.
• Monitors patients type in the computer against actual status and makes corrections when necessary.
• Performs precensus and validates daily admission discharge and census lists.
• Registers patient in the computer.
• Conducts telephone screenings (inquiry calls)in a fashion resulting in appropriate disposition based on the phone contact. Observes patient confidentiality rules and Release of Information data.
• Orders supplies and prints all forms used for patients charts.
• Performs other duties as assigned

Qualifications :

Required :

• High School Diploma or GED equivalent
• Basic computer knowledge.
• Ability to communicate effectively in English both verbal and in writing.
• Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively
• Excellent customer service skills

  Preferred :

• One year of experience in pertinent clinical specialty
   

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

Remote Work :

No

Employment Type :

Parttime

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