Job Description

  Salary: $100,000 - $130,000

Pay Grade: 15  

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Reports to: Unit Director

Location: Kendall Square – 290 Binney St

The Workplace Services Manager will oversee the design and development activities for a new building and a new business. This role involves creating standard operating procedures (SOPs), project management (PM) scheduling, job descriptions, hiring, programming, and training. The manager will be responsible for design development and eventually the management of all janitorial services, event management, audio/video services, and concierge staff.

Key Responsibilities:

 

Standard Operating Procedures (SOPs):
- Develop, implement, and maintain SOPs for all workplace services.
- Ensure SOPs are compliant with industry standards and regulatory requirements.
- Regularly review and update SOPs as needed.

 

Project Work Center Support:
- Create Compass and support Client project deliverables for all design and development activities.
- Coordinate with internal and external teams to ensure timely completion of projects tasks and materials
- Communicate progress and adjust scope and scale of materials and information as necessary to align with Client deliverables.

Job Descriptions and Hiring:
- Develop comprehensive job descriptions for all positions within the workplace services team.
- Lead the recruitment and hiring process for new team members.

Programming and Training:
- Design and implement training programs for new hires and existing staff.
- Ensure all staff are trained on SOPs, safety protocols, and company policies.
- Evaluate the effectiveness of training programs and make improvements as needed.

Janitorial Services:
- Oversee the day-to-day operations of janitorial services.
- Ensure the building is clean, safe, and well-maintained at all times.
- Manage relationships with external janitorial service providers.

Event Management:
- Plan and coordinate events within the building, including meetings, conferences, and social gatherings.
- Ensure all events are executed smoothly and meet the expectations of stakeholders.
- Manage event budgets and resources effectively.

Audio/Video Services:
- Oversee all contractors and other staff in responsible for maintenance, and operation of audio/video equipment.
- Ensure all audio/video services are functional and meet the needs of the business.
- Provide support for audio/video issues as needed from a services management position.

Concierge Staff:
- Manage the concierge team and programming to ensure high-quality service for all building occupants.
- Develop and implement concierge service policies and procedures.
- Address any issues or concerns related to concierge services promptly and effectively.

Qualifications:

• Bachelor's degree in Business Administration, Facility Management, or a related field.
• Proven experience in workplace services management, project management, or a similar role.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and project management software.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Eurest services maintains a drug-free workplace.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1401558

ESFM  

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